Privacy Policy

Last Updated: Nov 24th, 2025

This Privacy Policy describes how richmondairporttaxi.com ("us", "we", or "our") collects, uses, and discloses your personal information when you use the RichmondAirportTaxi.com website (the "Service"). We are committed to protecting your privacy and handling your data in a transparent and responsible manner.

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

1.1. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:

Contact Information: Name, email address, phone number.
Location Information: Pickup and drop-off addresses, specific landmarks.
Travel Details: Flight numbers, dates and times of travel, number of passengers.
Payment Information: (Note: We typically do NOT store full credit card numbers on our servers. This is usually handled by a secure third-party payment processor. Clarify this here.) For processing payments, we may collect billing address and partial payment card details (e.g., last 4 digits of credit card).
Communication Content: Information you provide when contacting us via email, phone, or contact forms.

1.2. Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

1.3. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies: Small data files placed on your device. We use cookies for essential website functionality (e.g., remembering your preferences, keeping you logged in if applicable) and for analytics purposes.
Web Beacons/Pixels: Electronic files used to record information about how you browse the Service.
Other Tracking Technologies: [Mention any other specific tracking technologies if you use them, e.g., Google Analytics, Facebook Pixel, etc.]

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

Richmond Airport Taxi uses the collected data for various purposes:

To Provide and Maintain the Service: This includes processing your bookings, scheduling rides, and confirming your travel details.
To Improve Our Service: Understanding how our website is used helps us enhance functionality, user experience, and service offerings.
To Manage Your Bookings: Facilitating payments, sending confirmations, and providing updates on your ride.
To Communicate with You: Responding to your inquiries, providing customer support, sending service-related notifications (e.g., driver arrival alerts).
To Send Marketing and Promotional Communications: (Only if you do this and have consent/legitimate interest) To send you newsletters, special offers, and information about other services we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
For Analytics and Research: To monitor the usage of our Service, analyze trends, and conduct internal research to optimize our operations.
To Detect, Prevent, and Address Technical Issues: Ensuring the security and stability of our website and services.
To Comply with Legal Obligations: As required by applicable laws and regulations.

3. Sharing Your Information

We may share your personal information with third parties in the following situations:

With Our Drivers: To fulfill your booking, we share necessary details such as your name, pickup/drop-off locations, contact number, and travel times with the assigned driver.
With Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:
- Payment processors: Square, Inc
- Analytics providers: Google Analytics, Statcounter
- Cloud hosting providers
- CRM systems or booking software.
For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
In Case of Business Transfer: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Security of Your Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement various security measures, including SSL encryption & secure servers.

5. Your Data Protection Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your Personal Data:

Right to Access: The right to request copies of your Personal Data.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: The right to request that we erase your Personal Data, under certain conditions.
Right to Restrict Processing: The right to request that we restrict the processing of your Personal Data, under certain conditions.
Right to Object to Processing: The right to object to our processing of your Personal Data, under certain conditions.
Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where you have provided consent for the processing of your Personal Data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

6. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children's Privacy

Our Service is not intended for use by children under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us via email